OkMap Desktop - Returns and Refunds
Introduction
This document describes the return and refund policies for the OkMap Desktop software,
distributed through the okmap.org website.
These conditions comply with Italian law (Legislative Decree 206/2005 – Consumer Code)
and European Union legislation on distance contracts and the supply of
digital content (EU Directive 2011/83).
Product type
OkMap Desktop is software for Windows operating systems, provided as a
digital download.
Before purchasing, a
trial version
is available, allowing you to freely test the program's features and verify its
compatibility with your hardware, operating system, and software environment.
Right of withdrawal
Pursuant to Article 59, letter o) of the Consumer Code, the right of withdrawal does not
apply to contracts for the supply of digital content via non-material media
(download), when performance has begun with the consumer's explicit consent.
However, OkMap voluntarily recognizes the possibility of a refund in the event that:
- the purchased software is incompatible with the user's system, despite testing with the trial version, and
- this incompatibility cannot be resolved through the technical support provided.
Refund Request Procedure
To request a refund, the user must send a notification within 14 days
of the purchase date using the
contact form
on the website.
The message must include:
- the purchaser's name and surname,
- date of purchase,
- license key received,
- a detailed description of the technical issue encountered,
- any attachments (screenshots or error messages) documenting the incompatibility.
Each request will be evaluated individually.
If approved, the amount will be refunded within 5–10 business days,
using the same payment method used for the purchase.
Refund Exclusions
Refund requests will not be accepted in the following cases:
- improper use of the software or unauthorized modifications;
- failure to verify compatibility using the trial version;
- requests submitted after 14 days of purchase;
- requests based on installation or configuration errors not attributable to the software.
Technical Support
Before requesting a refund, please contact OkMap technical support via the contact form on the website to attempt to resolve the issue.
Policy updates
OkMap reserves the right to modify this return and refund policy at any time.
The updated version will always be available on this page.